FAQs

OUR PRODUCTS

Where can I see your customers' reviews?

All of our reviews came from verified customers who purchased a mask from our website: Theonlyfacemask.com. They are being very kind to share their thoughts to support us and the communities we serve. If you would like to see the review, you can click on a product and go to the bottom of the page to see our client feedback.

What are masks dimensions?

Our masks come with adjustable straps that allow you to mold the mask to your face for a perfect fit --- you decide your size!

What are masks specifications?

All of our family members are unique for that, they all have different specifications : Alex is a 2-ply reusable mask. Brooklyn is a 3-ply reusable mask. Jordan is also a 3-ply reusable mask but with a little twist because its 100% cotton. Morgan is a 4-ply mask. And finally, River is a 3-ply disposable mask.

Do you want more information about them? We have a full comparison chart for you right here.

How do I adjust masks for a proper fit?

All of our reusable masks have an adjustable strap so that you can work your finger magic to make them fit your face. We are leaving them looser and bigger than usual, to leave you room to adjust the size to your liking.

In order to tighten the straps, please pinch the plastic tie and pull gently the strap to your desired size. Then voila! now you have something that fits your face perfectly and comfortably.

What's the best way to clean my mask?

To clean your mask and keep it last longer, please follow the washing instructions. People usually wash their masks in the evening and dry it overnight. It really depends on how much and how often you use the mask.

To clean your mask and keep it last longer, please follow the washing instructions. People usually wash their masks in the evening and dry it overnight. It really depends on how much and how often you use the mask.

We recommend you having 2 to 3 personal masks for just yourself to rotate while you wait for the other masks to “dry”. Studies have shown that leaving a fabric mask alone for 72 hours is the most effective way to make sure it’s free from any viable harmful particles.

Do not microwave since it might cause a fire. Always take the mask off by the straps and wash your hands before and after you touch your face.

Disposable masks are not washable.  Do not microwave since it might cause a fire. Always take the mask off by the straps and wash your hands before and after you touch your face.

Disposable masks are not washable.

ORDERING A MASK & SHIPPING POLICY

Where are you shipping from?

We are shipping TheOnlyFaceMask from our facilities in Connecticut. We currently only offer domestic shipping via USPS.

How long does it take to deliver?

Shipping time depends on the shipping speed selected, as well as your location. In the US, please allow up to 10 business days for free standard shipping.

Where can I find my tracking number?

Once your package is picked by the shipping company, you will automatically receive an email with the tracking number. If you don't receive this information, maybe we had an incorrect email on file. Please contact support@theonlyfacemask.com for your order status.

What’s the return policy?

Due to hygiene reasons and safety precautions for our customers, we don't sell returned products and we currently don't accept returns.

We will review requests on a case-by-case basis if there's clear proof of product defect or financial hardship. Please refer to the full return policy here.

Why didn't I get a confirmation email?

We always send out confirmation emails and shipping notifications. However, sometimes there might be a typo in the customer's email address, in which case, our messages can't get sent through properly. Please also check your junk folder and white-list our domain. You can always reach us at support@theonlyfacemask.com to confirm.

OTHER

What's you engagement with Shatterproof?

Did you know that when you buy a mask on TheOnlyFaceMask.com you also do a good deed? For every mask sold we donate 25% of the net proceeds to Shatterproof.org The Covid-19 pandemic has magnified the need to support Shatterproof, a national non-profit organization dedicated to reversing the addiction crisis in the United States.

I have other questions. How do I contact you?

Please email support@theonlyfacemask.com and someone will answer your email within 48h.